Account & Data Deletion
You can request deletion of your Apni Handi account and associated personal data. This page is linked from the app under Profile → Legal & Support → Account delete karein.
What gets deleted
- Account profile (name, email, phone)
- Saved delivery addresses
- Push notification tokens
- Referral link association (where applicable)
What may be retained
Order history, wallet/ledger entries, and tax records may be kept in anonymised or minimal form as required by law, accounting, or dispute resolution (typically up to 7 years where applicable).
How to request deletion
Option 1 — Email
Send an email from your registered address to support@wapari.online with subject Account Deletion Request and include:
- Registered phone number
- Registered email (if any)
- Role: Customer / Rider / Franchise
We will verify ownership and complete deletion within 30 days.
Option 2 — In app
Open Apni Handi → Profile → Account delete karein (opens this page). Follow the email steps above if in-app self-delete is not yet available for your role.
Before you delete
- Complete or cancel pending orders.
- Withdraw remaining wallet balance if applicable.
- Deletion cannot be undone.